[{"id":34,"code":"change_membership","name":"1. Change membership","redirect_url":null,"help_text_html":"

All submissions will be responded to via email as we do not have an active call center. Change Membership requests will be processed within 72 hours. The change will generally take effect at the end of your current billing cycle.

"},{"id":2,"code":"update_payment_method","name":"2. Update Payment Method","redirect_url":null,"help_text_html":"

All Information MUST be filled in to process your request. Missing information will reject your inquiry. If this occurs, please see attendant to update credit card information at your next car wash visit. For your safety, we don’t take credit card numbers via phone.

"},{"id":100,"code":"pause_membership","name":"3. Pause Membership","redirect_url":null,"help_text_html":"

All submissions will be responded to via email as we do not have an active call center. When request is submitted it will automatically be processed immediately. You will NOT be able to access the wash until your membership has been un-paused. On your billing date you will see a charge for $.01 charge until un-paused. When your account is unpaused, you may see a prorated charge for reactivation. NOTE: Your membership will be resumed within 2 business days of the Resume by Date you select

"},{"id":68,"code":"email_latest_receipt","name":"4. Request Billing Receipt","redirect_url":null,"help_text_html":"

All submissions will be responded to via email as we do not have an active call center. This is for car wash VIP Membership receipts only. If you need a lube service receipt please contact the location where you had the service completed. You will be sent your most recent VIP Membership receipt. If you need additional or different dates please enter them in the comments section.

"},{"id":199,"code":null,"name":"6. Update Your Contact Info","redirect_url":"https://driveandshine.app.rinsed.co/contact_forms/267?iframe=true&utm_source=test","help_text_html":null},{"id":1,"code":"cancel_membership","name":"5. Cancel Membership","redirect_url":null,"help_text_html":"

All submissions will be responded to via email as we do not have an active call center. Cancellations must be submitted 72 HOURS before your next billing date and will be processed once received. Membership will REMAIN EFFECTIVE until the last day of paid billing cycle. Cancellation process MUST BE FULLY completed to FINAL STEP to be executed. If you have multiple memberships, you MUST submit separate request for each membership. Firmly, there will be NO REFUNDS if this process is not adhered to.

"},{"id":69,"code":"other","name":"7. Unpause My Plan","redirect_url":null,"help_text_html":"

All submissions will be responded to via email as we do not have an active call center. Please allow 2 business days to process your unpause! You may see a prorated charge when your account is unpaused based on the amount of time remaining in your previous billing cycle. Note: If you previously cancelled a membership you must visit a location to re-enroll

"},{"id":67,"code":"other","name":"8. Contact Us","redirect_url":null,"help_text_html":"

All submissions will be responded to via email as we do not have an active call center. Please provide the reason for your inquiry in the comments section below. Submissions without an explanation will be rejected. Cancellations must be submitted 72 hours prior to the billing date. Note: there are no refunds on Monthly VIP Memberships.

"}]

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